Phones and enquiries
AI employee or AI receptionist: what's the difference?
AI receptionist or AI employee? How taking messages differs from qualifying, booking and routing jobs for trades, and how to judge which one you need.
Insights
Research, data and practical guides.
Industry figures, regulation and step-by-step playbooks. Every figure links to its original source.
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Phones and enquiries
AI phone answering for trades: how it works
How AI phone answering works for UK trades: what it can answer, book and hand over, where it falls short, and the questions to ask before you switch it on.
Phones and enquiries
Answering calls when you're up a ladder or on a roof
Simple rules, phone settings and call routing so nobody on your team answers a customer call from a ladder, scaffold or roof edge.
Phones and enquiries
0800, 03 or local number: which suits a trade business?
How 01 and 02 local numbers, 03 numbers, 0800 freephone and mobiles compare for a trade business on cost to callers, trust and local search.
Phones and enquiries
An overflow plan for calls in your busiest weeks
A practical call overflow plan for UK trades: triggers for cold snaps and storms, who answers, holding scripts, triage order and call-back rules.
Phones and enquiries
See allPhones and enquiries
AI employee or AI receptionist: what's the difference?
AI receptionist or AI employee? How taking messages differs from qualifying, booking and routing jobs for trades, and how to judge which one you need.
Phones and enquiries
AI phone answering for trades: how it works
How AI phone answering works for UK trades: what it can answer, book and hand over, where it falls short, and the questions to ask before you switch it on.
Phones and enquiries
Answering calls when you're up a ladder or on a roof
Simple rules, phone settings and call routing so nobody on your team answers a customer call from a ladder, scaffold or roof edge.
Scheduling and dispatch
See allScheduling and dispatch
Ordering materials without losing half a day at the merchant
Order-ahead habits, delivery-to-site rules and a simple way to decide who collects what, so UK trade vans spend mornings on jobs, not at the trade counter.
Scheduling and dispatch
Planning multi-day jobs without leaving gaps
Sequence trades, materials and customer updates across a longer job: a planning pack, a day-by-day plan with hold points, and what to do when it slips.
Scheduling and dispatch
Parking near jobs: permits, loading and PCN appeals
How UK trade firms plan parking before a job, use council trade permits and loading rules, and challenge a penalty charge notice issued on a working day.
Customer experience
See allCustomer experience
Responding to negative reviews as a tradesperson
How to reply to a bad Google or directory review as a UK tradesperson: triage steps, reply scripts, what never to write, and how to handle fake reviews.
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