Phones and enquiries
AI employee or AI receptionist: what's the difference?
AI receptionist or AI employee? How taking messages differs from qualifying, booking and routing jobs for trades, and how to judge which one you need.
Phones and enquiries
Practical guides and research on Phones and enquiries, newest first.
Phones and enquiries
AI phone answering for trades: how it works
How AI phone answering works for UK trades: what it can answer, book and hand over, where it falls short, and the questions to ask before you switch it on.
Phones and enquiries
Answering calls when you're up a ladder or on a roof
Simple rules, phone settings and call routing so nobody on your team answers a customer call from a ladder, scaffold or roof edge.
Phones and enquiries
0800, 03 or local number: which suits a trade business?
How 01 and 02 local numbers, 03 numbers, 0800 freephone and mobiles compare for a trade business on cost to callers, trust and local search.
Phones and enquiries
An overflow plan for calls in your busiest weeks
A practical call overflow plan for UK trades: triggers for cold snaps and storms, who answers, holding scripts, triage order and call-back rules.
Phones and enquiries
Do call answering services work for small trades?
An honest look at human call answering services for trade firms with one to ten vans: what they do well, where they struggle and what to ask.
Phones and enquiries
Questions to ask on a new cleaning enquiry call
A short call flow for new domestic cleaning enquiries: property size, frequency, access and keys, pets, products and what the client expects.
Phones and enquiries
Making contact easy for deaf and hard-of-hearing customers
How trade businesses can offer text, email, Relay UK and written updates so deaf and hard-of-hearing customers can book, get updates and stay safe.
Phones and enquiries
Website enquiry form fields that get better leads
Which website enquiry form fields help trades qualify leads, which ones make people give up, and how to handle consent, photos and spam under UK rules.
Phones and enquiries
Fake job leads and phone scams aimed at trades
The scams that target UK tradespeople: overpayment tricks, fake remote landlords, invoice redirection and bogus listings, with red flags and safe replies.
Phones and enquiries
Garden maintenance enquiry call script
A garden maintenance call script that qualifies each enquiry by size, access, green waste and visit frequency before you quote or visit.
Phones and enquiries
What to say when callers just want a price
How to answer how much do you charge? on the phone with honest ranges, without underselling, and move the caller towards a visit or a booking.
Phones and enquiries
How fast should a trade business return a missed call?
Callback targets by type of call, a daily routine for busy trade days and the opening lines that turn a returned call into a booked job.
Phones and enquiries
A response routine for leads from trade directories
A practical routine for answering trade directory and platform leads fast, with call and text scripts and a simple way to track cost per won job.
Phones and enquiries
What missed calls really cost a home services firm
Work out what unanswered calls cost your trade business in lost jobs, callback time and repeat work, with a worked example and a two-week tracking method.
Phones and enquiries
Should you let customers book online?
Which home services jobs suit instant online booking, which need a call or survey first, and the UK consumer law points to build into your booking page.
Phones and enquiries
Taking customer calls while driving the van: the law
What the law and the Highway Code allow when a customer rings while you are driving the van, the penalties, and a safer way to keep enquiries moving.
Phones and enquiries
Phone manner training for trade office staff
A one-hour phone training plan for trade office staff, with role-play calls built on real heating, electrical, roofing and cleaning jobs.
Phones and enquiries
Phone script for boiler breakdown calls in winter
A call script for no-heat and boiler breakdown calls: safety questions first, vulnerable occupants, quick checks callers can do and safe interim advice.
Phones and enquiries
Triage script for emergency electrician calls
A triage script that separates real electrical emergencies from network power cuts and next-day jobs, with questions, actions and an example call.
Phones and enquiries
Handling roof leak enquiries on the phone
What to ask on a roof leak call, what you can and cannot promise, and how to book a temporary repair safely when a storm fills the phone.
Phones and enquiries
Taking wasp nest calls without wasting site visits
Questions that confirm the insect, nest location, height and access before a wasp treatment visit, plus how to agree the price upfront.
Phones and enquiries
How to screen time-wasters before a site visit
Polite qualifying questions that filter out poor-fit enquiries before a free site visit, and how to decide when to charge for a survey.
Phones and enquiries
Tracking which adverts make your phone ring
Simple call tracking for UK trade firms: asking callers, one number per advert and website number swapping, plus what to measure and the rules.
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