Ava for Home Servicesby AssistCall

How it works

On the tools. Ava on the phone.

Ava is the AI Employee that answers your calls, takes the job details and puts urgent call-outs through to whoever is on call, so you can finish the job in front of you.

How it works

From first call to a clear next step.

  1. 01

    Book a demo call

    Tell us your trade, the area you cover and the calls you miss. We agree pricing for your business on the call.

  2. 02

    Agree the script and call-out order

    Choose the questions Ava asks, what counts as urgent and who it rings first.

  3. 03

    Test, then divert

    Try an out-of-area postcode, a missed transfer and a routine booking before any real call reaches Ava.

Book a demo

See it work

Every enquiry, start to finish.

An example of how Ava handles a busy stretch for home services: answered, sorted, booked or handed off, logged and followed up.

ExampleExample: a cold Monday for a heating and maintenance firm
  1. Answered2 events
  2. Urgency check2 events
  3. Job details3 events
  4. Call-out order1 events
  5. Slot booked1 events
  6. Office review2 events

Activity

  1. Call

    Early call answered

    Example · 7:05 am · diverted from the engineer's mobile, greeting includes the recording notice

  2. Call

    Priority household

    Example · no heating or hot water, baby at home: matches your priority rule

  3. Call

    Boiler details taken

    Example · combi boiler, fault code read from the display, postcode in your area, tenant calling

  4. Call

    Landlord noted

    Example · letting agent's name and the tenant's access times recorded

  5. Call

    On-call engineer accepted

    Example · put through with the job read out, no arrival time promised by Ava

  6. Call

    Gas smell reported

    Example · approved safety script: ring 0800 111 999, open windows, avoid switches; on-call engineer alerted

  7. Call

    Summaries filed

    Example · recordings, transcripts and job summaries in the AssistCall inbox

  8. Chat

    Website chat question

    Example · 'Do you cover gutter clearing in my postcode?' answered from your approved area list

  9. Chat

    Annual service booked

    Example · boiler service placed in the tested diary, Thursday morning slot

  10. Web form

    EICR request

    Example · landlord request from the website form, current certificate expiry date noted

  11. Web form

    Office queue ready

    Example · 2 urgent calls handled, 1 service booked, 1 quote request and 1 message waiting

  • 38Calls answeredExample
  • 14Out-of-hours jobs takenExample
  • 6Urgent call-outs put throughExample
  • 9Slots bookedExample
  • 7Quote requests loggedExample

Example only. Fictional business, people and numbers; not a recording or a live account.

AI Employee vs AI receptionist

A basic AI receptionist takes a message. Ava gets the job sorted.

Both answer the phone. The difference shows on a freezing morning, when a no-heating call needs your on-call engineer and a boiler service needs a slot.

A basic AI receptionist takes a message. Ava gets the job sorted.
TaskBasic AI receptionistAva for Home Services · AI Employee
AnsweringReads a greeting and offers to take a message.Answers when you can't, with your approved greeting, and asks the questions you'd ask.
Job detailsName, number and a short note.Address and postcode, the fault in the caller's words, boiler make and fault code, and access arrangements, in one summary.
Urgent call-outsThe message waits until you check your phone.Follows your call-out order: on-call engineer, backup, then an honest callback request.
Area coveredTakes every caller, wherever they live.Checks the postcodes and work you cover and turns away out-of-area jobs politely, without promising a visit.
Who's callingDoesn't ask.Notes whether it's a homeowner, tenant, landlord or letting agent, and who to contact for access.
Routine bookingsSays someone will ring back to arrange it.Books into one tested diary, or records a booking request with the preferred day.
Gas smell callsTreats it like any other message.Gives your approved safety script, including the National Gas Emergency Service number, then alerts your on-call engineer.
Checking the workA message in an inbox.Recording, transcript and summary for every call in your AssistCall account.

Ava does the office work that gets a job booked, inside rules you approve. It never sends an engineer on its own, prices work you haven't priced or takes card details.

Your workflow, first

See Ava on your calls.

Book a short demo. We walk through your calls, agree what Ava handles and when it hands over.

Book a demo